How long will it take for my order to be shipped?
We aim to dispatch orders within 1-2 working days. Once your order has shipped, you will receive an email with a tracking number so you can track your package.

What is your return policy?
We offer a 30 day return policy for unused and undamaged products. Please contact our customer service team for instructions on how to return your product and receive a refund or exchange.

Are your products not tested on animals?
Yes, all our products are not tested on animals and are produced with respect for animal welfare. We strive to offer ethical and sustainable products that meet the highest standards of quality and animal friendliness.

How can I contact your customer service?
You can contact us by email at [email address] or by telephone at [phone number]. Our customer service representatives are ready to answer all your questions and resolve any problems you may have.

Are your products suitable for all skin types?
Our products are generally suitable for all skin types unless otherwise stated. We offer a wide range of products formulated to meet different skin needs, from dry to oily and sensitive.

What makes your products unique?
Our products are carefully selected and formulated to meet the needs of our customers. We strive for innovation, quality and effectiveness, and offer products that are both ethical and high-quality.

Do you offer international shipping?
Yes, we offer international shipping to select countries. Please contact our customer service for more information about shipping costs and delivery times to your location.

How can I pay for my order?
We accept various payment methods, including credit cards, PayPal, and bank transfers. Choose the payment method that suits you best when paying for your order on our website.