Returns

RETURNS

We want to make sure you are satisfied with your purchase from ProductPlanet. If for any reason you are not satisfied with your purchase, we are happy to offer you the option of returning the product.

Return conditions:

- Items should be in the original packaging are returned.
- The return must be requested within 14 days of receiving the order. After approval you have 7 days to send the product.
- The costs for return shipping are borne by the buyer.

return policy

1. REGISTER

Within 14 days after you have received your order, select the items you want to return and register them.


2. PACKING

Pack your items. Don't forget to remove or cover the old shipping label. After approval of your return, you will receive a return label from us with which you can return the product.

packing up

trace

3. SEND

Deliver the package to a PostNL location. Please keep the receipt until we have processed the return.

send back

4. REFUND

After receiving your return shipment, we will check the products for any damage and/or signs of use. If everything is in order, we will refund the purchase amount (excluding return costs of €7.25) within 7 working days via the original payment method.

NB: Pack the item carefully and, if reasonably possible, in the original packaging. Make sure the package is securely packed and sealed. You are legally obliged to handle the product with care to prevent damage. ProductPlanet reserves the right to recover damages to products caused by inadequate packaging.

If you have any questions about our returns policy, please feel free Contact with us. We are happy to help you!