Returns
Return conditions:
- Items should be in the original packaging will be returned.
- The return must be requested within 14 days of receiving the order. After approval, you have 7 days to send the product.
- Return shipping costs are at the buyer's expense.
1. SIGN UP
Select the items you wish to return and report them within 14 days of receiving your order.
2. PACKING
Pack your items. Don't forget to remove or cover the old shipping label. After your return is approved, we will send you a return label to return the product
3. SHIPPING
Return the package to a PostNL location. Keep the return receipt until we have processed the return.
4. REFUND
After receiving your return, we will check the products for any damage and/or signs of use. If everything is in order, we will refund the purchase amount (excluding return costs of €7.25) within 7 working days via the original payment method.
NB: Pack the item carefully and, if reasonably possible, in the original packaging. Make sure the package is securely packed and sealed. You are legally obliged to handle the product with care to prevent damage. ProductPlanet reserves the right to recover damages to products caused by inadequate packaging from you.
If you have any questions about our returns policy, please feel free to contact with us. We are happy to help you!